Avis de confidentialité
Nous respectons votre vie privée et nous nous engageons à protéger vos données personnelles. Cet avis de confidentialité vous informe de la manière dont nous traitons vos données personnelles et de vos droits en matière de vie privée.
Nous respectons votre vie privée et nous nous engageons à protéger vos données personnelles. Cet avis de confidentialité vous informe de la manière dont nous traitons vos données personnelles et de vos droits en matière de vie privée.
Cette politique de confidentialité explique en détail les types de données personnelles que nous pouvons collecter à votre sujet lorsque vous interagissez avec nous. Il explique également comment nous stockons et traitons ces données, tout en les protégeant. Il y a beaucoup d'informations ici, mais nous voulons vous assurer que vous êtes pleinement informé de vos droits et de la façon dont Auto Finesse utilise vos données.
Nous espérons que l’avis suivant répondra à vos questions mais, si ce n’est pas le cas, appelez-nous.
1. Purpose of this Privacy Policy
1.1 This privacy policy aims to give you information on how Auto Finesse collects and processes your personal data through your use of our website including any data you may provide through our website when you purchase a product or service, order a brochure or swatch pack, sign up for our newsletter or when we take your details (collect your personal data) over the phone, by email or in our stores in order to take your order or answer any questions you have about our products. It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.
2. Controller
2.1 The data controller is Auto Finesse Limited (collectively referred to as Auto Finesse, "we", "us" or "our" in this privacy policy).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy including any requests to exercise, please contact the data privacy manager using the details set out below:
Auto Finesse Limited
Unit 1 Silkmead Industrial Estate,
Hare Street, Hertfordshire
SG9 0DX
Email: privacy@autofinesse.com
Tel: +44 (0)1992 217 210
VAT Number: GB112 7227 49
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
3. Changes To Our Privacy Policy
3.1 This version was last updated on 16/05/2019. You can access archived versions by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
4. When Do We Collect Personal Data From You
4.1 We may collect and process the following data about you:
When you make an online purchase
When you purchase a product in store or by phone
When you order a brochure from us
When you sign up for our email newsletter
When you engage with us on social media
When you contact us by any means with queries, complaints, etc
When you enter prize draws or competitions
When you complete any surveys we send you
When you comment on or review our products and services
When you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, patterns and the website that referred you to Auto Finesse.com. We collect this personal data by using cookies, server logs and other similar technologies. Technical Data is collected from the following parties: analytics and search information providers (such as Google) and advertising networks (such as AdRoll). Please see our cookie policy for further details.
We collect data from publicly-available sources when you have given consent to share information or where the information is made public as a matter of law
When you use our car parks and visit our stores which usually have CCTV systems operated for the security of both customers and staff
When you apply for a trade account with us through our website, over the phone and in-store.
5. Personal Data We May Collect From You
5.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data including first name, last name, title. Your image and car number plate may be recorded on CCTV when you visit a store or car park.
Contact Data including billing address, delivery address, email address, telephone numbers. We will also collect your social media username, if you interact with us through those channels.
Financial Data including bank account and payment card details
Transaction Data including details about payments to and from you and other details of products you have purchased from us
To deliver the best possible web experience, we collect Technical Data including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile Data including purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data including information about how you use our website. This includes information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies by reading our cookie policy.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
7. Who Do We Share Data With?
7.1 We may have to share your personal data with the parties set out below for the purposes outlined in
Examples of the kind of third parties we work with are:
IT companies who support our website and other business systems
Operational companies such as delivery couriers
Google, Facebook, Pinterest and AdRoll to show you products that might interest you while you're browsing the internet. We'll also use your data to identify other internet users who share similar interests. This is based on your acceptance of cookies on our website. For more information about the cookies we use, please see cookie policy. We may also share your personal details, such as your email address with third parties, such as Pinterest, Facebook and Google, for the purposes of targeted online advertising. To opt out from this form of email-based advertising please email privacy@Auto Finesse.com.
Direct marketing companies who help us manage our electronic communications with you, including Adestra and Fast SMS.
We work with Sub2 Technologies Limited ("Sub2"), a company which acts as our data processor in order to maximise website user engagement. We share with Sub2 information about you and how you use our website, including any information that you provide to us. This information is then used for the purposes of providing you with marketing which is more relevant to you and your interests.
Data insight companies to ensure your details are up to date and accurate
We may also share certain limited information with companies who assist us with other services, for example, in analysing our customer data in order to better understand, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers. These companies include Experian Ltd., Sub2 Technologies Ltd., Conexance and Epsilon International UK Ltd. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Data Protection Act or the GDPR. To opt out of having your data used in this way, please email privacy@Auto Finesse.com
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
In order to protect your privacy we will:
Only provide the information necessary to perform their specific services
Only use their data for the exact purpose we specify in our contract with them
Work closely with them to ensure their privacy is respected and protected at all times