Refund policy

We want you to be totally happy with your purchase however, we know that sometimes things can go wrong and you'll need to send an item back to us.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note if you are returning goods purchased during a promotion and you have received a free item, this free item will also need to be returned if your order value drops below the promotion threshold because of the return.

So you need to send something back, here's how to do it.

You can do this free of charge To start a return with our DHL returns service, simply complete the returns form below. Complete all of your details and drop the parcel to your nearest DHL approved shop and we will do the rest for you.

Start Your Return

You can always contact us for any return question at support@autofinesse.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@autofinesse.com.