It's time for us to get down to the legal nitty-gritty. Our terms & conditions together with the documents referred to in them tell you the basis on which Auto Finesse will supply goods to you.
Please be sure to read these carefully before placing an order, as by ordering you are agreeing to be bound by these terms. That being said we want you to know that our terms and conditions are designed to make you aware that we'll never share your private data, our site is secure and your consumer rights are protected.
1. General warranties
Auto Finesse retains title of the goods until orders are paid in full.
2. Returning goods
Products that prove to be unsatisfactory may be returned for a refund, exchange or credit note subject to the following conditions
We receive the goods within 14 days of dispatch.
Items and their packaging are received in a re-saleable condition.
Items are received with a copy of the original invoice, reason for return and return reference number (call our sales team for details).
Items are returned with the carriage paid.
Read more about returning an item to us on our returns page.
3. Products that develop a fault
If a product develops a fault you should contact us to make us aware as soon as possible - by email or by phone. We provide warranty on products and packaging up to six months from date of purchase, excluding products that are deemed a consumable item - such as microfibre towels, wash mitts, brushes and other items that will invariably be subject to wear and tear from intended use. These are only covered for a period of 3 months from purchase date.
In all cases you must be willing to supply proof of purchase in the form of an order ID, invoice, or confirmation email.
4. Order discrepancies
Any discrepancies or issues with your order have to be bought to our attention within the first 14 days after the delivery of your parcel.
5. Additional costs
Auto Finesse will not be held liable or responsible for any additional costs incurred by products shipped or ordered in error.
All items ordered before 15.00pm are shipped the same day with DHL or Royal Mail for the UK and DHL or DPD for Europe, we use DHL for the rest of the world unless otherwise stated at the time of ordering. Orders placed after 15.00pm on a Friday will be shipped the following Monday (excluding bank holidays, in which case it will be the next working day). If the item is out of stock for whatever reason you will be emailed within 24hrs to inform you of this.
In all cases "working day" refers to the next day of business between Monday-Friday, excluding Saturday & Sunday as well as all public holidays in England in which case we will be closed. Delivery will be calculated at the checkout.
7. Ordering & pricing
Verbal orders are accepted but will need email confirmation or payment over the phone by credit/debit card. Auto Finesse is not held responsible for typographic errors within catalogues, advertisements or price sheets. All up-to-date prices are available on our website.
8. Method of payment
We accept all major credit and debit cards online or by telephone, all transactions are processed securely by our payment partner SagePay, Stripe and PayPal. For customers who wish to pay via bank transfer, please contact us for details.
9. Offers & promotions
Any offer and or promotion cannot be used in conjunction with any other promotion, discount code, coupon, offer or loyalty point discount.
Important please note quoted shipping times may vary during busy promotional periods. We will endeavour to get all orders out as quickly as possible but cannot guarantee any displayed delivery date.
Offers are only redeemable for the advertised duration.
Offers including promoted products are only available whilst stocks last.
Unless otherwise specified any offer and or promotion excludes Gift vouchers.
Unless otherwise specified any offer and or promotion excludes Training Courses.
All discounts are deducted from the sub-total of your order, VAT and shipping will be deducted thereafter.
10. Important - please note
All terms and conditions noted are without exception (subject to change without notice).